Welcome to the City of Fernandina Beach Utility Billing Department.  Our office is currently open to the public.  Our Customer Service Specialists are also available by phone and email.  We are here to serve you!


 Love Your Neighbor Donation Program
Call our office at (904) 310-3400 to ask a Customer Service Specialist for more information or simply complete the Donation Application and return it via email, fax, mail, or in person. For assistance with your utility bill, please call The Salvation Army at (904) 321-0435. They also have a number of programs available to individuals or families in need.
Funds and Contributions
donation logo
Money donated to the COFB Love Your Neighbor Donation Program stays in the community. All contributions are collected by the City. There are no administrative fees, so all contributions go to the needy for utility assistance.
The City of Fernandina Beach in partnership with The Salvation Army is pleased to present a program designed to provide aid necessary to help local families pay their City utility bills in times of financial hardships. You can sign-up to make a monthly donation of a fixed amount from $1.00 to $5.00 or make a one time donation/pledge of any amount.