Utility Billing Special Alert

The Utility Billing lobby is closed until further notice due to the current health concerns.  The City is suspending disconnects for nonpayment and late fees at this time.  We encourage you to pay your bill by the due date.  However, if you need more time to pay we offer payment extensions.  Our customer support will continue as normal with Customer Service Specialists available at (904) 310-3400 weekdays from 8 a.m. to 4:30 p.m. or email COFBUTILITYBILLINGOFFICE@FBFL.ORG.

You can view your account and make online payments at www.fbfl.us with a Visa or MasterCard .  An online account registration guideline can be found below.  You can also make payments over the phone, mail in a check or money order, make electronic payments - schedule your payment online through your bank or E-Pay service, or setup Automatic Withdrawal from a savings or checking account (application available in our Document Center).

Thank you for your patience.


Online Payment Registration
It's quick and easy to pay your Utility Bill online.  Follow these steps instructional guide. to activate your account by creating a username and password. 


Sewer, Refuse & Stormwater Exemptions
Attention: You may qualify to be exempt from sewer, refuse, and stormwater fees.
On January 3, 2017, the City Commission approved Resolution 2017-07 amending the guidelines for sewer and refuse fee exemptions adding provisions for stormwater fee exemptions. Please review the Exemption Guidelines and Application for eligibility.

Love Your Neighbor Donation Program
Call our office at (904) 310-3400 to ask a Customer Service Specialist for more information or simply complete the Donation Application and return it via email, fax, mail, or in person. For assistance with your utility bill, please call The Salvation Army at (904) 321-0435. They also have a number of programs available to individuals or families in need.
Funds and Contributions
donation logo
Money donated to the COFB Love Your Neighbor Donation Program stays in the community. All contributions are collected by the City. There are no administrative fees, so all contributions go to the needy for utility assistance.
The City of Fernandina Beach in partnership with The Salvation Army is pleased to present a program designed to provide aid necessary to help local families pay their City utility bills in times of financial hardships. You can sign-up to make a monthly donation of a fixed amount from $1.00 to $5.00 or make a one time donation/pledge of any amount.